SNOL & DHG, Furnace, Oven Repair

We can offer repair and refurbishment of the furnace and oven ranges that we sell (SNOL & DHG models).

TMS Europe has been stocking, supplying and repairing the SNOL laboratory ranges since 2008 and the DHG range since 2013. We hold UK stock of a wide range of spares and accessories and can offer service and repairs at our factory if required at a later date. This sustainable and economical alternative to replacement can signicantly extend the lifespan of the units we sell.

On-site service and basic repairs are be available to local customers or in conjunction with our on-site calibration service contracts. (Sole purpose repair visits at greater distances become cost prohibitive.)

In the first instance, please email sales@tmseurope.co.uk, with the following details:

• Model
• Serial Number - or our order number or date of purchase.
  (Usually found on the silver coloured label on the rear or side of the unit. "IP20" is not the serial number.)
• Full details of the fault or issue

A member of our technical team will usually reply within hours with suggestions that may resolve the issue or additional checks that can help diagnose the nature of the issue.

Where an issue cannot be resolved, usually the best way for us to diagnose faults and perform any required repairs is for the unit to be shipped to our factory (Derbyshire, UK). We inspect and test the unit beforehand to confirm the suspected fault(s), and report any other issues found. After the repair we test the unit for correct operation and safety. Whilst we inspect and test the state of a unit as we find it, we generally can’t forecast how long some parts will last, in particular furnaces where the heating element which is fully embedded within the insulation fibre.
There is a £100 inspection/basic repair charge, which covers fixing any simple problems or finding the fault(s) and quoting for additional repair work (requiring approval/order/payment to proceed). Return carriage is £95. If necessary we can provide collection, at additional cost, provided the unit is suitably packaged. Inspection and any basic repair is normally completed within a week and furnace fibre muffle replacements are typically 1-2 weeks. More complex repairs could be longer, but we do stock most spares.

If returning a unit please ensure it is well packaged and protected (ideally in the original packaging or on a pallet with a wooden casing). It is normally best not to include hearth tiles, trays, shelves or accessories, as this can result in damaged in transit (especially to furnace fibre muffles and fragile ceramic parts). Please ensure your company name is on the outside of the packaging.
Our address is: TMS Europe Ltd, Unit 10, Stretfield Mill, Bradwell, Hope Valley, S33 9JT, United Kingdom
We require a customer's order number (or written instruction) to comply with our ISO 9001 quality system requirements (and often our customers’).

Alternatively, where a customer prefers not to return the unit, we can supply replacement parts (on a non-refundable, no warranty basis) for fitting to be carried out by a suitably qualified person.

For units requiring repair within their warranty period: Under the warranty any manufacturing defects will be rectified by TMS Europe as the agent of the manufacturer at no charge. ‘Return to base’ means the customer is responsible for return of the unit to TMS Europe’s site (Derbyshire, UK) for assessment with a view to repairing under warranty. Or, if necessary, we can provide collection at a cost, provided the unit is suitably packaged. For any work performed that is solely covered by the warranty TMS Europe will provide return shipment of the unit within the UK and Republic of Ireland at no charge.

For end of life or surplus units that we have sold; we offer scrappage, disposal and recycling, for a small charge or no charge (depending on the model and circumstances).

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